TERMS & CONDITIONS
Welcome to bloke & lass, a brand by house of rana. These terms & conditions govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by the following terms. Please read them carefully.
1. GENERAL
Bloke & lass operates as a premium streetwear brand committed to delivering high-quality products and an elevated shopping experience. All users visiting or purchasing from our website are deemed to have accepted these terms & conditions.
2. PRODUCT INFORMATION
We strive to ensure that all product details, descriptions, and prices displayed on our website are accurate. However, minor variations in colour, appearance, or texture may occur due to screen settings or photographic lighting.
3. ORDER CONFIRMATION
All orders placed on our website are subject to acceptance and availability. Once an order is placed, you will receive an email confirmation containing your order details. Bloke & lass reserves the right to cancel or refuse any order at its discretion.
4. SHIPPING & DELIVERY
4.1 DELIVERY TIMELINES
Orders within india, once shipped, are typically delivered within:
- 1–4 BUSINESS DAYS IN METRO CITIES
- 4–7 BUSINESS DAYS FOR THE REST OF INDIA
Delivery timelines may vary depending on the shipping address and unforeseen factors such as public holidays, strikes, or extreme weather conditions.
4.2 DELAYS
While we strive for timely delivery, bloke & lass is not liable for delays caused by logistics partners or external circumstances beyond our control.
5. SHIPPING CHARGES
Shipping charges, if applicable, will be shown at checkout before payment. Any promotional or free-shipping offers will be applied as per current policies.
6. EXCHANGES & RETURNS
We currently do not offer returns; however, exchanges may be accepted under specific conditions. The product must be unused, unwashed, and returned with all original tags and packaging. Exchange requests should be raised within the stipulated period mentioned on our website.
Bloke & lass reserves the right to deny exchange requests that do not meet our quality-control standards.
7. CANCELLATION POLICY
Orders can only be cancelled before they are shipped. Once shipped, cancellations will not be accepted. In rare cases where an order cannot be fulfilled, we reserve the right to cancel it and issue a refund.
8. PRICING & PAYMENTS
All prices listed on the website are inclusive of applicable taxes unless stated otherwise. We accept multiple modes of online payment. In case of payment failure, please retry using a supported method.
9. INTELLECTUAL PROPERTY
All content on the bloke & lass website—including logos, designs, graphics, product images, and text—is the intellectual property of house of rana. Any unauthorized use, reproduction, or distribution is strictly prohibited.
10. PRIVACY POLICY
Your personal information is collected and used in accordance with our privacy policy. By using our website, you consent to such processing and warrant that all data provided by you is accurate.
11. LIMITATION OF LIABILITY
Bloke & lass shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
12. AMENDMENTS
We reserve the right to update, modify, or replace any part of these terms & conditions at any time. Continued use of the website constitutes acceptance of these changes.
13. CONTACT US
For any concerns, queries, or support requests, you may contact us through our official website or customer support channels.
Thank you for choosing bloke & lass. We look forward to serving you with the finest streetwear crafted with excellence.
